How are small bookstores handling bulk enquiries from schools, colleges, libraries, and companies these days? Do you guys just manage everything through WhatsApp and Excel? Some orders probably take quite a few calls before they happen. I’ve been comparing a few CRM software India options lately, including HelloGrowthCRM, and I’m curious what actually works in practice. Has anyone used a CRM for bulk book orders? Did it help you send quotations faster or turn more enquiries into orders?