How Are Pet Boarding Businesses Handling Repeat Bookings?

[Mirajane Strauss]

For people running pet boarding or daycare businesses, do you keep track of customers who have used your service before? I’m wondering because people may book around holidays and then disappear for months. I came across HelloGrowthCRM while checking out small business CRM options. Has anyone used CRM to remind previous customers about upcoming bookings? Did repeat bookings increase from something like 40 a month to 50? I’d love to hear what actually happened.