The Japan Airlines Manila Office an easy means of pre-travel facilitation for passengers who are organizing their travel plans. Travelers can inquire about their reservation and ticket particulars, flight schedule, luggage needs, and check-in process. The customer can also make inquiries on the availability of seat reservations, connecting flights, facilities at the airport, and special assistance needs. Travelers whose plans need changes can be assisted with the various alternatives that can help them make those changes. Families and travelers who require special assistance can make inquiries beforehand. Having all this important information beforehand makes it easier for the customer to organize his documents and luggage.